HomeFAQs

Frequently Asked Questions

Clear answers about booking, paying, verification and working on Konnect.

Booking and Services

Finding workers, booking and where we operate

How do I find a trusted plumber or househelp near me in Nairobi?Open Konnect, choose the service you need and browse ID-verified professionals near your estate, then chat, agree details and book.Read the full answer How do I book a service on Konnect?Search or pick a category, choose a verified worker, agree the details in chat, confirm the booking and pay by M-Pesa after the job.Read the full answer What services can I book on Konnect?Cleaning, plumbing, electrical work, repairs, delivery and errands, beauty, tutoring, events, IT support, househelps and more.Read the full answer Which areas in Kenya does Konnect operate in?Konnect is live in Nairobi and the surrounding metropolitan area, with more counties planned.Read the full answer How do ratings and reviews work?After a job, clients rate the worker and leave a review that appears on the worker profile for future customers.Read the full answer What is the Konnect 5-day warranty?Konnect protects bookings with a 5-day warranty; if a completed job is not right, contact support within that window.Read the full answer

Payments, Safety and Privacy

Verification, M-Pesa payments and your data

How does Konnect verify the workers and househelps on the platform?Every worker passes National ID submission, live selfie matching, work history and reference review, and ongoing client reviews.Read the full answer Is it safe to pay for home services through M-Pesa on Konnect?Yes. Payments go through official M-Pesa channels inside the app after the job, leaving a clear digital record.Read the full answer Is my information safe on Konnect?Yes. Your data is protected and payments are handled through official M-Pesa channels.Read the full answer Is Konnect free to use?Yes. Downloading the app and creating a profile is free; you only pay for the services you book.Read the full answer

For Workers

Joining Konnect and earning

How do I become a worker on Konnect?Sign up, choose Register as a Worker, upload your National ID and a clear selfie, and wait for verification.Read the full answer How much does it cost to register as a worker on Konnect?Nothing. Registering and creating a worker profile is free.Read the full answer What documents do I need to be verified as a worker?A valid National ID and a clear live selfie, plus details of your skills and past work.Read the full answer How do workers get paid on Konnect?Clients pay by M-Pesa inside the app after the job is complete.Read the full answer How can I get more bookings as a worker on Konnect?Complete your profile, add clear photos, reply quickly, be on time and ask happy clients for reviews.Read the full answer

About Konnect and Account

Who we are and how to reach us

Is Konnect affiliated with Konnect Internet or Konnect WiFi?No. Konnect at konnectapp.co.ke is an independent service-worker booking app and is not affiliated with Konnect Internet, Konnect WiFi or Ahadi Corporation.Read the full answer Who founded Konnect?Konnect was founded by Erick Chengo and is based in Nairobi, Kenya.Read the full answer How do I delete my Konnect account?Submit the account deletion request form on our deletion page; we verify ownership and process it.Read the full answer How do I contact Konnect support?Call or WhatsApp +254 712 743 240, email konnect709@gmail.com or use our contact form.Read the full answer
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